New from Tolani is the Sanaya Dress! Perfect for summer in this chiffon orange color! The floral pattern is just what you need this season to spice up your wardrobe!
Shopping:
To place an order, refer to our comprehensive How to Order guide for all the necessary information.
Finding what you need:
- Browse: Utilize the top tab navigation to narrow down your search.
- Search: Enter a keyword, phrase, or item number in the Search bar. Refine your search results by sorting them based on Sleeve Length, Style, Color, Size, or Price.
Item details:
- Click on an item's image to access its product page. This page contains all the necessary details about the item for your review before making a purchase.
Adding items to your Shopping Bag:
- To purchase an item, add it to your Shopping Bag.
- Select the desired color and size.
- Click the "Add to Shopping Bag" button.
Completing your order:
- After adding an item to your Shopping Bag, you can immediately view your items and proceed to checkout.
- Follow these steps during the checkout process (detailed instructions will be provided in your Shopping Bag):
- Click "Start Checkout."
- Provide Shipping & Billing Information, including the desired shipping address and method. Enter your payment details. Click "Submit Order."
- Order Confirmation: You will receive an email confirming your successfully submitted order within a few minutes. If you don't find the email, please check your junk or spam folder and contact customer service if needed.
Ordering over the phone:
- Call our customer service at 843-860-7973 from Monday to Friday, between 9 a.m. and 5 p.m. (ET) to place your order over the phone.
Payment and Billing FAQ:
- Accepted payment methods: Visa, Mastercard, American Express, Paypal, Shopify payments, Amazon payments.
- Credit card declined: Double-check if the billing address you provided matches your bank's records. Contact us at cs@shopcopperpenny.com for further assistance.
- Multiple charges: We only charge your card upon receiving an order confirmation. Pending transactions may appear if your credit card was declined, but they will not turn into charges. Always check your billing address before resubmitting the order.
Promotions FAQ:
- Applying promotional codes to placed orders is not possible retrospectively.
- Certain items may be excluded from special offers.
Shipping: Domestic Shipping options and times:
- Free USPS Ground Shipping $150+: Free, takes 3-5 Business Days.
- USPS Ground Shipping under $150: $10.00, takes 3-5 Business Days.
- 2 Day: $35.00, takes 2 Business Days.
- Next Day: $45.00, takes 1 Business Day.
Returns & Exchanges:
- To Start a Return Log In to Your Account by: Clicking Here
- Return Window: You have 10 days from receiving your order to initiate a return. Ensure the items are in saleable condition with all tags attached. All returns must be received within 30 days.
- Return Shipping: To request a return label, log in to your account and select the order you wish to return. Once approved, a pre-paid return label will be emailed to you, the cost of the label ($10) will be deducted from your refund. Alternatively, you can return items at your expense for a full refund.
- In-store Purchases: Exchanges are available for in-store purchases within 7 days. Store credit is also an option. Certain items may be excluded from the return policy.
Refunds:
- Your return will be processed within 2-3 business days of receipt
- What is the initial investment?
- The average investment is about $190,000, which includes $60,000 in working capital.
- What are the franchise fees?
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- The initial fee is $25,000 and each additional location is $15,000.
- The franchise initial term is 10 years. The renewal fee is $5,000.
- The royalty fee is 3% during year one, 4% year two, and 5% years three-ten.
- The system advertising fee is 1%.
- How big will my store be?
- A typical Copper Penny ranges from 1700-3400 square feet
- How do I choose a location?
- A representative from Corporate will come and help you analyze the market and assist you in choosing the best location for your business. Copper Penny is extremely hands on when it comes to the site selection and lease negotiating.
- How much money will I make?
- Results vary from location and we cannot estimate the results of a particular franchise.
- When did Copper Penny first open its doors?
- Copper Penny first opened its doors in Fall of 1987. Copper Penny began franchising in Fall of 2013.
- E-commerce?
- Absolutely!
- How long does it take to open my store?
- The average time is 6 months.
- Who does the buying?
- The corporate buying office has over 80 years of combined buying experience. Therefore, you will want to attend buying market with the corporate team. Corporate will provide you with an individualized OTB (Open to Buy), which is your budget, along with your monthly sales goal.
- How many sales associates do I need?
- This will depend on the size and location of your store. On average you will have 2 people working at a time Sunday through Thursday and on Friday and Saturday the average is 3-5 sales associates on the floor at a time. With the above being said, you will approximately have 2 full time associates (one being a manager) and 4 part time associates.
- How much assistance will I expect to receive from Copper Penny Corporate?
- Copper Penny Corporate is extremely hands on. Prior to opening, we will assist you in everything from site selection, lease negotiation, devising your OTB and monthly sales goals, determine store layout (furnishings, paint colors, light fixtures, etc.) Once your boutique opens, you will be in continuous communication with our buying office. We are here for you 24/7. You will be provided with an operations manual which instructs you on how to do things the Copper Penny way.
- Does Copper Penny offer financing?
- We do not provide financing but there are many options including the SBA (Small Business Association). Copper Penny works with Guidant Financial, which specializes in funding franchise opportunities. Click here to make contact with a lending specialist.
- Why choose Copper Penny?
- Our proven business model began 30 years ago. The Copper Penny franchise model requires corporate to be extremely hands on. Whether you know a little or a lot about the retail fashion industry we are here for you every step of the way! Copper Penny has proven itself to be a leader in the fashion industry. Copper Penny has won many awards including Best Boutique, Best Shoe Store, Best Jewelry and Best Women’s Clothing. Copper Penny is listed in Entrepreneur Magazine’s Franchise 500 for 2017. Copper Penny has its own private label merchandise which has excellent margins. Copper Penny also offers an e-commerce solution.
- Will I receive training?
- In addition to receiving the operations manual, your team will attend 5 days of franchise training at Corporate Headquarters. When your store is ready to open we will send members of the corporate team to assist you and your staff with hands on training.
- How do I get started?
- Please see below to schedule a call with a specialized member of our award winning team.
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Our Mission
At Copper Penny Boutiques our mission is to change the way you think about (and shop for) the styles you love from the best designers in the industry. Exceptional customer service is our top priority so feel free to reach out with any questions, or stop by the store for a fashion experience like no other!