COCONUT VERBENA SPONGE

Shopping

Shipping

FAQs

When will my order ship?

• Standard US Shipping – Orders will ship within 1-2 business Days of the time the order is placed. (Please note these times will change if an item is on pre-order or a drop ship item)
• Expedited Shipping – Orders will ship same business day if placed before 3pm EST. Orders placed after this time will ship next business day.

What is your return policy?

• You have 14 days from the time your order was received to return almost any Copper Penny purchase for a refund, as long as your purchase is still in saleable condition with tags attached. While we cannot accommodate every return, we value you and will always be reasonable. We ask that you do the same.

How do I return my order?

• Complete the return form included in your package and include it inside your return shipment.
• Securely repackage your merchandise as we are unable to issue refunds for items lost or damaged due to unsecure packaging.
• Cover or remove any original mailing address label or carrier barcodes from package.
• Ship your package using a trackable, insured shipping method.
• Please keep the tracking details for your records.
• Please send your returns to:
  Copper Penny
  Attention Internet Returns
  280 W Coleman Blvd, Ste M
  Mt. Pleasant, SC 29464

What if I can’t find my original invoice/return form?

• Please print out the order confirmation email or contact us via phone or email and we can email you a replacement return form. Without this information, we will be unable to process your return.

Can I exchange the item I just received for a different item on Copper Penny’s website?

• Exchanges can only be made for items of equal value, so as long as the items are of equal cost you are all set!

How can I reach someone directly to speak to over the phone?

• We’d love to answer your questions about fit, returns and exchanges, or to take your order over the phone. We’re here to help Monday through Friday 9am to 5pm EST at 843-860-7973

Do you have an incentive for first time purchasers?

• Customers who opt in to our mailing list will receive a one-time use promotional code at the time you opt in.

What do I do if I receive a damaged or defective item?

• If you receive an item that is defective, damaged or incorrect, you must notify us via email within 5 business days of receiving the merchandise. Please keep the original box and packaging materials in the case of damage. We will email you a return label for sending back the merchandise. A replacement piece will be sent, if available, upon receipt–with the condition that merchandise has not been worn or washed with all tags attached.

When will I receive my refund?

• Your return will be processed within 2-3 business days of receipt. We will issue a refund to the credit card originally used for the purchase. You will receive an email notification when the credit has been issued. Process time may be longer during peak seasons.

What do I do if I’m returning a gift I’ve received?

• Please send an email to our customer service team at cs@shopcopperpenny.com or contact us via phone at 843-860-7973. Please include the purchasers name as well as a list of the items you’d like to return. Refunds on gift returns will be processed in the form of exchange to the receiver or funds returned to the purchaser’s original form of payment.

Why was my credit card declined?

• Most credit cards are declined because the billing address you entered does not match the address your bank has on file. Please be sure to double check this, and if that does not work, please send us an email at cs@shopcopperpenny.com

It looks like you charged me multiple times, Help!

• Unless you received an order confirmation, we did not charge your card. If your credit card was declined, you may see pending transactions for each attempt to submit payment. The pending transaction will clear up within three to five business days, depending on your bank, and will never turn into a charge. You will always get an email confirmation when an order is successfully placed on our site. Please check your billing address before submitting the order again.

Can I apply a promotional code to an order I’ve already placed?

• Unfortunately, we cannot retroactively apply promotion codes to any orders.

Are any items excluded from promotional codes?

• Certain items may be excluded from special offers.

Who do I contact for press inquiries?

• For all press inquiries please contact cs@shopcopperpenny.com

Do I get free returns on Copper Penny’s website?

• At this time, we do not offer free returns. All returns and exchanges will be sent back at the customer’s expense. We recommend sending back items via a track-able and insured method.

Privacy

How do I know my information is kept private?

This Privacy Statement describes how we collect and use your information and gives you options as to how your information is used. We suggest you review this Privacy Statement periodically, as we may update it from time to time. We post any changes on this page so that you are always aware of the information we collect, how we use it, and under what circumstances we disclose it. By using our web site, you consent to the collection and use of your information by Copper Penny. Any communication or material sent to you will be considered confidential and will become the property of Copper Penny which reserves the right to use and reproduce it for any purpose whatsoever. Access and use of the Site is subject to the terms, conditions and applicable laws construed in accordance with the laws of the State of South Carolina. When you purchase from our site, we collect information that you volunteer, such as your name, email address, postal address, phone number and other information necessary to process your order. Periodically we will send you email about new products and services, discounts, special promotions or upcoming events ONLY if you have elected to receive these mailings. We also collect information you provide us when you register to participate in a contest or promotion, fill out a survey or questionnaire, or contact us.

How do I know my information is secure?

We have appropriate security measures in place to protect against the loss, misuse or alteration of information that we have collected from you at our site, so you can feel comfortable and secure when shopping. When you see either a solid key icon or a locked padlock icon at the lower portion of your browser window, the site is secured through Secure Sockets Layer (SSL). We always use industry-standard encryption technologies when transferring and receiving your personal information on our site. Pages requesting personal information should always have one of these icons.

What are 'cookies' and how do we use them?

A "cookie" is a small data file that contains a unique identifier. Cookies can be used to store personal information about you on your computer. The cookie ensures that only the computer used to select items will have access to products you have chosen and billing information you've entered. Using a cookie is the safest way to make sure that only you can see the contents of your shopping cart and order form.

Copper Penny does not believe in storing your personal information on a cookie. This is not a responsible use of this information. We do not use cookies to store any of your personal or financial information. We guarantee that your data is not used for any other purpose than improving our web site and overall shopping experience.

Can I copy anything from the site?

By law, the material displayed on the site may not be downloaded for anything other than non-commercial and personal use, and then only if copyright and other proprietary notices contained on the materials are retained.

All images on Copper Penny are readily available in various places on the internet and believed to be in public domain. Images posted are believed to be posted within our rights according to the US Copyright Fair Use Act.

If you believe that any content appearing on Copper Penny infringes on your copyright, please let us know … and the infringing material will be removed as soon as possible.

And...Last but not least...

By accessing and using this site, you submit to the jurisdiction of the Federal District Court for the District Court of South Carolina and accept all terms and conditions without limitation or qualification. Everything on this site is copyrighted unless otherwise noted, and may not be used without the written permission of www.the-shirt.com. Images of people, places, buttons and items displayed on the site are either the property of, or used with permission by, www.the-shirt.com. The use of these images is prohibited unless specifically permitted by us. Any unauthorized use of the images may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes. In addition, archiving, redistribution, re-publication or derivation of any information contained or downloaded from this site, in any medium, including but not limited to electronic, CD-ROM, or database, or publication in print, requires the written consent of www.the-shirt.com. The trademarks, the logo and all the published names displayed on the site are the property of us. Nothing contained on the site should be construed as granting any license or right to use any trademarks displayed on the site without the written permission of its owners. Use of the trademarks or other materials displayed on the site is completely prohibited.